Troubleshooting your Internet Connection

1. Is your wireless card correctly installed?
If you have a removable wireless card, make sure sure that your card is fully inserted into its slot, and that your hardware and software both recognize the card's presence. For internal cards make sure the card is enabled and that your software recognizes that the card is working properly. See your card or laptop software's help instructions for self-test procedures.

2. Have you configured it for use on Wireless?
The SSID should be configured for the specific wireless hotspot you are trying to use.

Library – Wells-Turner

RCC – RCCPublic

Center Green - ToG Wireless BG or ToG Wireless A

3. If your card has an activity light, does the light flash the correct color to indicate successful activity?
Many cards flash a green light to indicate that activity is possible. Again, check your card's instructions for product-specific details.

4. Does your wireless software report that it is associated with an access point?
If not, move to an area closer to one of the access points.

5. Are you receiving any specific error messages from your wireless card or laptop?
If so please refer to the documentation that came with your card or laptop.

6. Are you using an Internet Security Suite?
If you are using an Internet Security Suite such as Norton or McAfee try temporarily disabling the software to see if it is causing your connection issue.

Advanced troubleshooting

  1. Once your wireless software reports association with an access point, is the access point's address in the range of 192.168.128.1 to 192.168.131.254?
    If the access point your card has connected to is not within that range, the access point you're using is not one associated with the Town of Glastonbury network. Again, move closer to one of the access points or un-join any foreign networks.
  2. Is your machine configured to use DHCP?
    DHCP (Dynamic Host Configuration Protocol) allows servers to assign temporary network IP addresses to computers that contact them and ask for an identity. On a Windows system, this is usually described with the "Obtain an IP address automatically" option. On a Macintosh this is described with the "Configure using DHCP server" option, available in the TCP/IP properties of the network adapter. In order to access the wireless network at UIUC with the VPN server, your machine will need to be configured to use DHCP.

On a Windows machine:
Go to Start -> Programs -> Accessories -> Communications -> Dialup Networking (or Network and Dialup Connections), then selecting the connection you want to examine. Right-click on the connection you use and choose Properties. In the Properties dialogue box, select the TCP/IP item and click Properties.

One of the DNS options listed should be Obtain an IP address automatically (or wording to that effect). You want to obtain an IP address from the DHCP servers, so make sure that option is selected. Then click OK until you've returned to the desktop. (You may need to reboot your machine.)

On a Macintosh OS X machine:
Go to the Apple menu, then System Preferences, then click the Network button, then the TCP/IP tab.

Depending on your machine's configuration, you may need an administrative password (or someone who knows it) to tell the machine to get its IP address from a DHCP server. Once you've accomplished this, click OK until you've returned to the desktop. (You may need to reboot your machine.)

  1. Can you ping 192.168.128.1 or 192.168.128.10?
    Click Start, then Run. In the window that appears, type cmd

In the DOS window that opens, type ping 192.168.128.1

In the text that follows, you should see a message like the following:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


If none of the above steps have helped:
For further assistance, contact the I.T. Department at wifisupport@glastonbury-ct.gov