Program Registration Information

Mail-In & On-Line Registration Dates
Registrations will be accepted by MAIL AND ON-LINE (If you are new to the online registration system and would like detailed instructions on how to navigate the web site, CLICK HERE before proceeding to the online registration page to print directions) TUESDAY, AUGUST 10 - AUGUST 31 BEGINNING AT 8:00 A.M. with the following exceptions:

Open Gym Passes                  Skate Park Passes
Pool Passes                           USA Swim Team
Recreation Swim Team             

Mail-in registrations will be processed daily, at random. REGISTRATIONS WILL NOT BE PROCESSED BEFORE TUESDAY, AUGUST 10.

In-Person
In-person registrations will be accepted and processed randomly beginning Wednesday, September 1st (except USA & Recreation Swim Team).

Phone and Fax Registration
Due to limited phone lines and staff, we cannot accept registrations by phone or fax.

Registration Payment
VISA, Mastercard or Discover payments are accepted on-line, by mail and in-person. On-Line Customers now have the option to pay for services by Electronic Checking. Make your on-line payment directly from your checking account.

• Transactions are processed faster
• No credit card interest charges
• It’s convenient and safe
• 100% NACHA compliant
• Select “e-check” as the payment option
  

If paying by check, make check or money order payable to "TOWN OF GLASTONBURY". Do not send cash. Write a separate check for each program.

Residency Requirements
Programs are for Glastonbury residents unless otherwise noted.

Notification of Program Enrollment
Include a STAMPED, self addressed, business size envelope with your mail-in registration. Your receipt will be mailed in 2-3 weeks.  Please don’t call the office. We DO NOT mail receipts for registrations processed on-line. You may reprint a receipt anytime from the on-line system by clicking “My Account”, “Reprint a Receipt”.

Refund Policy
Review your registrations carefully. Refunds will not be issued once a program begins. Credit Card registration refunds will be credited to the card. Refunds generally take 4-6 weeks.

Cancellation Policy
Programs may be canceled due to insufficient registration. Programs are canceled on September 18, October 11, November 25 & 26, December 24 & 25 unless otherwise stated.

Returned Checks
A $15.00 fee will be assessed for returned checks.

Program Information Line
Retrieve program and activity information 24 hours a day by calling our program information line at 652-7689. Evening activities, field and league cancellations are announced after 4:00 p.m.

Financial Assistance
Eligibility and assistance determinations are made by Social Services. Fee waivers apply to registration fees only. To qualify, submit an eligibility form to Social Services. Forms are available at Parks & Recreation, Social Services, Youth & Family Services, Welles Village Housing Authority, Welles Turner Library and the Information Desk at Town Hall.  A copy of the approved application must accompany your registration.  Eligibility for financial assistance does not guarantee a space in the program. Eligible programs include:

Children's Swim Lessons        Kangaroo Kids
Parent-Toddler                      Pool Passes
Winter Swim Team                Teen Center Passes 
GBA Basketball                     Arts & Crafts

Brochure Mailing Information
Brochures are mailed directly to ALL Glastonbury residents via bulk mail 3 times per year as follows:

Fall:                       Mid-August
Winter/Spring:        Early December
Summer:                Early March

Brochures are also available for pick up beginning the Friday prior to registration at the Community Center, Town Hall, Welles Turner Library and our office. Program information is also available online beginning the Tuesday prior to each registration at www.glastonbury-ct.gov     

On-Line Registration is Fast and Easy!
Already have a User Name and Password? Follow steps 1 & 2 below. If not, follow these 5 easy steps:

Step 1:        Go to www.glastonbury-ct.gov
Step 2:        Click on "Departments", “Leisure/Culture”,
                   "Parks and Recreation", “Registration”, “On-Line Registration”
Step 3:        Click “New User”
Step 4:        Complete “Household Information”
Step 5:        Click “Submit”

Within 2 business days you will receive a confirmation via e-mail and can begin on-line registration.

Updating Household Information
Prior to registering for summer programs on-line, you MUST update your household information including AGES and GRADES of family members. All programs are set-up to accept registrations based on specific age and grade requirements. You WILL NOT be able to register if this information is incorrect. To confirm or update household information, click on “My Account”, “Change Family Member Data”.

E-Mail Updates
Occasionally, we send updates, cancellation information and other pertinent program information to you via e-mail, including our NEW quarterly Glastonbury Rec E-News. Please be sure to include your e-mail address on your registration form and to add “recreation@glastonbury-ct.gov” to your address book or trusted e-mail list so we don’t get caught in your spam filter!

Become a Fan on Facebook!
Glastonbury Parks and Recreation has just joined the Facebook family! Join us as a fan and receive updates on program information, reminders about upcoming registration deadlines, and cancellation information. Just log on to Facebook and search "Glastonbury Parks and Recreation Department.